should I use a consultant when I can get information on materials,
machinery, etc from suppliers?
should certainly make use of any supplier resources. However,
don't forget that those suppliers are naturally looking to sell
you their particular brand of product or equipment. The real value
to using experienced consultants such as Crinnis is the ability
to get unbiased objective assessments and recommendations
for the best materials, equipment and tooling suppliers to
meet your own specific operational needs.
second reason for using a consultant is usually the time factor,
especially when looking for quick resolution to urgent processing
problems. Many suppliers have reduced technical service support
because of budget constraints, and in many cases it is simply
not a practical proposition to wait for 2 to 3 weeks before the
supplier can schedule a tech service visit. Crinnis
can usually respond within 24 to 36 hours.
final reason for using Crinnis in particular is that we
have real-world, hands-on experience with a wide
variety of L.S.M. and other soft-polymer materials and equipment
systems from most of the major suppliers. We've learned from factory
floor campaigns all those special tricks and techniques that work
(and just as importantly, those that don't work!) when setting
up and operating an efficient real-world
manufacturing plant. We've gone through the learning
sure I can benefit from Crinnis expertise, but what does all this
little compared to out of control costs of a bungled start-up,
purchase of inappropriate equipment or bad decisions on tooling
design, poor material selection, persevering with an out of control
process, and most of all, loss of an important account because
of missed delivery commitments or on-going quality problems.
Can I afford your services?
most cases we are confident you can, since our
consulting rates are amongst the most competitive
in the industry and offer outstanding value. This is because we
are a lean, highly focused company
offering a clearly defined and specialized
service. We have a distinctly
"hands-on" approach not
only to problem solving activities
with clients, but also in our own operations. That's how we keep
our overhead low and rates competitive. Quotes are made after
a review and consideration of the clients specific needs.
kind of consulting plans do you offer?
have several plans tailored to meet the various needs of clients.
These are as follows:
This is most appropriate where the nature of the problem, the
type and extent of the assistance needed and the overall scope
of the consulting program can be well defined at the outset.
of a fixed price contract would be i) the development of a turn-key
process and the delivery of process equipment equipment, tooling
and start-up assistance or ii) operator training programs or
iii) one or two-day initial process/manufacturing credit programs.
Billing. Daily Rate/Hourly Rate Consultation
This type of program is most commonly used where the total time
required to complete the program is difficult to estimate. This
could be where the nature and even the scope of the problem
may be definable but for various reasons there are too many
unknowns at the outset to quote a fixed price program.
Troubleshooting and yield optimization program consisting of
several molding machines/tooling combination from different
can include "not to exceed"
features in these types of programs to give
the client the ability to keep
costs within a
"maximum budgetary limit" and yet
still have the possibility of completing the program under the
maximum cap. It is often the case under these kinds of contracts
that some of the issues prove to be more easily resolved than
first anticipated and a client ends up with a solution well
under his budgetary limit.
These can be very cost effective
where the client wants to guarantee that at least a minimum
monthly amount of consulting time will be available on a continuing
basis over some period of time. Crinnis
guarantees to make time available for a specific number of hours
per month over a defined time period. The client
pays for the minimum contracted time monthly in advance. At
the end of each month the actual time used by the client is
determined and billed less the minimum retainer amount previously
paid for that month. Any portion of the minimum time not used
by the client in any calendar month is forfeited for that month.
Most consulting assignments require hands-on, face to face interaction
with client personnel. However with the advent of digital photography,
live video cams, e-mail and low cost long distance telephone
calls, remote consulting
has become not only feasible,
but in many cases practical and
This is especially true when the client is across the country
or across the world. Even process troubleshooting, especially
if we have developed a good rapport with the clients' personnel
and familiarity with their process and systems, can be successfully
done over the phone or on-line. It can be especially useful
when the client has urgent real time processing problems requiring
quick answers or suggestions.
How do you bill for your services?
offer a variety of options from standard invoicing for established
contract accounts, to credit card processing for one time or first
time clients needing immediate answers or opinions by phone, fax,
How responsive can you be to our problems?
can usually respond
to clients inquires within 24 hours.
For rare "crisis situations"
we also offer 24/7 telephone consultation
and can usually arrange to be in a clients plant anywhere in the
U.S. within 24 hours or anywhere in the world within 48 hours.